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Location: Northern Quarter, Manchester City Centre, Lancs
Date: Mar 2009
Description: A flat owner with no hot water called looking for help as they were having problems finding someone who would work in the City Centre. We accepted and after arriving on site we concluded that the heating element in the stainless steel cylinder had gone bad. We booked an appointment to replace the element for the next morning however the flat owner cancelled the call. They had decided to try and get the work done under insurance. Unfortunately the insurance company sent a plumber around who wasn’t qualified to touch the electrics! When they called the insurance company back to complain they were told to find someone who could do the COMPLETE job.That is us! We were called back the next day to sort out the plumbing and electrics. We arrived on site, drained down the tank and although the replacement element we had brought with us didn’t fit the we were able to source a replacement (a titanium heating element) from the manufacturer (MANCO) within an hour and the cylinder was re-assembled, filled and tested. Problem solved. Always hire the right people the first time.