I’ve just read your e-mail regarding the Valor gas fire you had installed in May of last year. Gas fires and flues are not something to be guesses at and it is near impossile to give you a safe answer without looking for myself. So that being said I have a couple of suggestion that should help you get your fire sorted out.

First things first is DO NOT light your fire again until it has been checked by a competant gas fitter. Another pair of trained eyes it what is needed so secondly I suggest contact Gas Safe Register (or click here to register a complaint online) and have an inspector out to take a look at the work. They will inspect the job and make recommendations based on what they find. Gas Safe Register (GSR) is the governing body that we gas fitters work through. CORGI used to run the scheme but GSR now runs the sceheme. I know a few of the inspectors there and have a lot of respect for these guys. They’ve been in the game for a lot of years and know there stuff. It will pay to have a set of trained eyes on the job.

You will be required to give GSR the details about the job. That should be easy as your installer should have registered this job when it was completed and you should have received an installation certificate from GSR a few weeks after the job was complete. All gas work is notifiable and a gas fire is no exception. If you didn’t get a certificate then there may be other issues and GSR should also be able to help you out. You also mention that changes were mae to the flueand that work too should have been notified as well as a CHIMNEY/HEARTH COMPLIANCE PLATE should have been fitted near the chimney as part of the building regulation – Document-J 2002.

Please call Gas Safe Register on +44 (0)800 408 5500 or contact them through the link I gave you above. I think you have a safety issue that needs to be looked at. Please let us know how it works out for you.

Thanks.