My initial call was taken by the usual out of Country call centre who had me wait on hold for a period of time. Once the call was taken I was told that I had to call between specific times on Monday to Friday only and speak to the disconnect team. As a plumber, gas fitter and electrician it is very difficult to call back during the day so I made the call a few days later.

My initial call was taken by the usual out of Country call centre who had me wait on hold for a period of time. Once the call was taken I was put on hold for a period of time and then told that all of the lines to the diconnect team were busy. Could I call back later. I said no and I was put on hold for a period of time and then told again that all of the lines to the diconnect team were busy. Could I call back later. I said no and I was put on hold for a period of time and then told again that all of the lines to the diconnect team were busy. Could I call back later. I said I would call back later.

I called back a couple of days later. My initial call was taken by the usual out of Country call centre who had me wait on hold for a period of time. Once the call was taken I was put on hold for a period of time and then told that all of the lines to the diconnect team were busy. Could I call back later. At this point my head almost exploded! I did however keep calm and explained that I don’t sit at a desk all day. I work on the road. They then suggested that perhaps someone could call me back. I said no. I work on the road and was heading out as soon as this call was sorted. They then suggested that they could email me the MAC that I required. WOW! What a concept! Perhaps they could have suggested that a week earlier and saved me from going over my free call cellular limit. I said ‘yes please’ and sure enough a few days later I had my code.

So it would seem that after punishing us for our excessive usage they also make it difficult to leave them. You would think they would be happy to get rid of a company like ours that has downloaded 20 gig too much once in five years. Our new supplier ZEN Internet has much the same policy in place but if we go over our usage we don’t get crippled and left to suffer. We can throw some money at the problem on a permenant or temporary basis. That’s all we wanted in the first place. Goodbye DEMON. Goodbye THUS. Hello ZEN.

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